0 items
0

Policies – T&C’s


Custom Orders

Custom items are our speciality! From personalised crayon names and party favours, to beautiful doll’s bedding sets made to suit your themes and decor. All custom items are made to order and may take up to 4 weeks. During peak periods (especially the lead up to Christmas), items may be subject to a 6-8 week turn around due to high volumes and the custom nature of our products. We will heavily advise any cut off times for ordering via social media pages, and these will be strictly adhered to, to ensure all orders are completed for waiting customers. Please let me know when ordering when you need your order for and if you require something sooner. We will try and not keep you waiting too long, and if we can get it to you sooner, we will.

Layby

We are happy to offer you layby. Please email us at hello@littlemackie.com.au for more details and to set up an invoice with payment installments. For custom orders, production will begin on your pieces once 50% of the total amount has been paid, and allow approximately 4 weeks from this point for the order to be completed. OR simply select Afterpay at checkout if you wish to use this service.

Returns, Exchanges and Cancelled Orders

If you receive a product from us that isn’t in acceptable condition, please contact us at hello@littlemackie.com.au and send through photos of the damage. We take great pride in our work and want to make sure that you get beautiful products, and we will therefore work with you to reach a situation where you do. We do not offer any returns or exchanges for change of mind, sorry.

Any orders that are cancelled by the customer after deposit/payment has been received, will incur an administration fee of $25.

Due to the nature of all handmade products, no two pieces are the same and can have slight variations and imperfections. We recommend that our items are used by children under adult supervision to ensure they are used appropriately.

Pricing

All pricing of products and shipping on our website will appear in Australian dollars. Pricing may be subject to change without notice.

Social Media

We love to see our products in their new homes. Please feel free to send us a photo, or tag us on Facebook or Instagram (#mylittlemackie/@little_mackie). We might even ask to re-share your photo on our page.